If you receive your order and have some concerns about the item you received, no problem! Simply complete our online Return Request Form within 30 days of receiving your order to request a return approval and authorization.
In the USA, we offer a free and easy store credit option! InspireMe Gear items are only eligible to receive store credit. You can also choose a refund, but you'll need to cover the return shipping cost.
To be eligible for a return, your item must be in the original packaging. If you used or have worn the product for a bit to a point where it's not sellable then decide to return it, well -- you may have an issue getting the return approved.
We are very fair but please return items responsibly to make the process smooth for everyone.
The below items are unable to be returned:
- Opened, swatched, smeared and/or used cosmetics
- Monthly Subscription Boxes or Mystery Gifts
- Gift cards
- Event Tickets
IMPORTANT! Do not send your items back to us without approval and authorization instructions.
Once you return request is approved, we will send you shipping instructions.